Customer Support Manager
Support our customers with training and service
We focus on a long-term, trusting relationship and close cooperation with our customers. Our products are complex and require good and sustainable user training. This enables customers to fully use all functions of a device or, in the B2B business field, to optimally integrate our module solutions into their systems. In such a specialized market where we operate as a company, customers expect direct access to a support team should any question arise on or with a product. This is where our Customer Support Managers come into play. They are also responsible for projects in the context of further product development: gathering customer feedback and creating the user and service manuals or product data sheets. During this, they can draw on the expertise of colleagues from product management, sales and the development team. This is important in order to provide the right level of support quickly and in detail.